| Article ID: | iaor20111495 |
| Volume: | 4 |
| Issue: | 1 |
| Start Page Number: | 45 |
| End Page Number: | 59 |
| Publication Date: | Jan 2011 |
| Journal: | International Journal of Information and Operations Management Education |
| Authors: | Barman Samir, Fisher Warren W, Killingsworth Pascal L |
Value stream mapping (VSM) is a popular tool to identify opportunities for improving process efficiency. Originally designed to streamline manufacturing processes, VSM can also be applied to service processes. In this research, VSM is applied to academic advising of undergraduate students in a large department of a major university. Improvements to the advising processes are suggested following a VSM analysis of the current procedures.