| Article ID: | iaor20111494 |
| Volume: | 4 |
| Issue: | 1 |
| Start Page Number: | 35 |
| End Page Number: | 44 |
| Publication Date: | Jan 2011 |
| Journal: | International Journal of Information and Operations Management Education |
| Authors: | Grayson James M |
| Keywords: | queues: theory |
Teaching MBA students goes beyond the computations. I want them to learn how to ‘think’ operationally. An approach that has proven effective in teaching waiting line principles is for students to discover the principles experientially thereby increasing their understanding of the underlying concepts as well as the computations.