Site selection for a ‘sure service terminal’

This paper reports on a use of the AHP in solving a facility location problem faced by a large multinational corporation. The problem is that of deciding where to locate service terminals for the spare parts division. The AHP was introduced and successfully used to solve the problem. A distinct feature noticed by the authors is that the managers developed a sense of ownership in the findings of the study because the AHP facilitates their involvement at every level. Consequently the findings and conclusions were readily implemented in their business plan.