Probe on network-based collaborative maintenance mode for after-sales equipment

As the structure and technologies of modern equipment become more and more complicated and it is hard to improve equipment's after-sales maintenance service under traditional mode, in this text, network-based collaborative maintenance mode for after-sales equipment was proposed. Specifically, under the leading of equipment manufacturer under guaranty or equipment user outside guaranty, manufacturer, user, designers, maintainers, spare parts suppliers and maintenance experts were integrated to establish dynamic alliance to carry out maintenance operations together based on network. In addition, the business process of network-based collaborative maintenance was analyzed and an information economics model of network-based collaborative maintenance was established to demonstrate the effectiveness of this maintenance mode.