The stationary workload of the GI/M/1 queue with impatient customers

The stationary workload of the GI/M/1 queue with impatient customers

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Article ID: iaor20101631
Volume: 64
Issue: 3
Start Page Number: 253
End Page Number: 265
Publication Date: Mar 2010
Journal: Queueing Systems
Authors: ,
Keywords: GI/M/1 queues
Abstract:

We consider a GI/M/1 queue in which the patience time of the customers is constant. The stationary distribution of the workload of the server, or the virtual waiting time, is derived by the level crossing argument. To this end, we obtain the expected downcrossings of a level in the workload process during a busy cycle and then the expected length of a busy cycle. For both the expectations, we use the dual property between the M/G/1 and GI/M/1 queue.

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