Capacity planning with working time accounts in services

Capacity planning with working time accounts in services

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Article ID: iaor201043
Volume: 61
Issue: 2
Start Page Number: 321
End Page Number: 331
Publication Date: Feb 2009
Journal: Journal of the Operational Research Society
Authors: , ,
Keywords: programming: linear
Abstract:

This paper presents, formalizes and classifies working time accounts (WTAs), a means of achieving flexible production capacity through the flexible organization of working time. We propose linear programming models to plan working time, using WTA, at companies in the service industry. A computational experiment shows that the models can be solved for any capacity planning problems of reasonable size.

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