Exploring the antecedents of knowledge outcomes in organisational settings: an empirical study

This study aims to shed light on the antecedents of knowledge outcomes in knowledge-intensive organisations. Drawing on the works of knowledge management scholars such as Nonaka, Vittal, Chay and others, a model of the drivers of knowledge outcomes as well as a survey questionnaire were developed. 213 individuals from a knowledge-based organisation in Singapore were surveyed. The results of the study indicated that knowledge tools interact with the modus of knowledge combination to influence knowledge outcomes in terms of worker skills, competencies, market knowledge and client relationships. A discussion of future research directions using the proposed theoretical model concludes the paper.