Article ID: | iaor200970837 |
Country: | United States |
Volume: | 11 |
Issue: | 4 |
Start Page Number: | 595 |
End Page Number: | 612 |
Publication Date: | Sep 2009 |
Journal: | Manufacturing & Service Operations Management |
Authors: | Su Xuanming |
Keywords: | Product returns |
This paper develops a model of consumer returns policies. In our model, consumers face