Consumer returns policies and supply chain performance

Consumer returns policies and supply chain performance

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Article ID: iaor200970837
Country: United States
Volume: 11
Issue: 4
Start Page Number: 595
End Page Number: 612
Publication Date: Sep 2009
Journal: Manufacturing & Service Operations Management
Authors:
Keywords: Product returns
Abstract:

This paper develops a model of consumer returns policies. In our model, consumers face valuation uncertainty and realize their valuations only after purchase. There is also aggregate demand uncertainty, captured using the conventional newsvendor model. In this environment, consumers decide whether to purchase and then whether to return the product, whereas the seller sets the price, quantity, and refund amount.

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