| Article ID: | iaor200969567 |
| Country: | United States |
| Volume: | 56 |
| Issue: | 4 |
| Start Page Number: | 385 |
| End Page Number: | 387 |
| Publication Date: | Jun 2009 |
| Journal: | Naval Research Logistics |
| Authors: | Kiessler Peter C, Lund Robert |
| Keywords: | queues: theory |
This note examines estimation of the traffic intensity in an M/G/1 queue. We show that the ratio of sample mean service times to the sample mean interarrival times has undesirable sampling properties. To remedy this, two alternative estimators are introduced.