Evaluation of software development projects using a fuzzy multi-criteria decision approach

Software development is an inherently uncertain activity. To deal with the uncertainty and vagueness from humans' subjective perception and experience in decision process, this paper presents an evaluation model based on the fuzzy multi-criteria decision-making (MCDM) method for measuring the performance of software development projects. In an MCDM problem, a decision maker (DM) has to choose the best alternative that satisfies the evaluation criteria among a set of candidate solutions. It is generally hard to find an alternative that meets all the criteria simultaneously, so a good compromise solution is preferred. This problem may become more complex when multiple DMs are involved, each having not a common perception on the alternatives.