Client/server system success: exploring the human side

Client/server systems (CSS) are emerging as the new paradigm for systems development, replacing or integrating legacy applications with systems that provide higher quality user interfaces on the client component and substantial user-transparent data processing capability on one or more servers. Due to the dramatically different CSS development approach and the CSS emphasis on user friendliness, research findings based on non-CSS should be retested in the CSS context. Using a relatively well-established theoretical foundation, this study focuses on the human aspects of CSS implementation.