Article ID: | iaor20096 |
Country: | United States |
Volume: | 34 |
Issue: | 4 |
Start Page Number: | 799 |
End Page Number: | 812 |
Publication Date: | Oct 2004 |
Journal: | Decision Sciences |
Authors: | Klein Gary, Jiang James J., Slyke Craig Van, Cheney Paul |
Keywords: | decision theory |
A recent article by Byrd and Turner reported that interpersonal skills on the part of information systems personnel had a negative influence on the success of systems as measured by competitive advantage. Several reasons were forwarded to account for this unexpected result, including lack of richness in the measure of these skills, the use of strategic success measures, the true complexity of interpersonal relations within an organization, and the sample of CIOs who may have a bias in favor of technical skills.