The hypercube model: analysis and results for the case of homogeneous non-servers

The objective of the present paper is to analyze the use and solution of the hypercube model for the case of non-homogeneous servers (servers with different mean service times). Systems with non-homogeneous servers can be found in several real world applications, such as for example in the provision of Emergency Medical Services (EMS) in some Brazilian cities. The importance of explicitly considering non-homogeneous servers in the hypercube model is initially demonstrated through an illustrative example.