Article ID: | iaor200946 |
Country: | United States |
Volume: | 34 |
Issue: | 4 |
Start Page Number: | 771 |
End Page Number: | 797 |
Publication Date: | Oct 2004 |
Journal: | Decision Sciences |
Authors: | Valacich Joseph S., Speier Cheri, Vessey Iris |
Keywords: | artificial intelligence, computers: information |
Interruptions are a frequent occurrence in the work life of most decision makers. This paper investigated the influence of interruptions on different types of decision-making tasks and the ability of information presentation formats, an aspect of information systems design, to alleviate them. Results from the experimental study indicate that interruptions facilitate performance on simple tasks, while inhibiting performance on more complex tasks.