| Article ID: | iaor199237 |
| Country: | Netherlands |
| Volume: | 20 |
| Issue: | 3 |
| Start Page Number: | 183 |
| End Page Number: | 189 |
| Publication Date: | Mar 1991 |
| Journal: | Information and Management |
| Authors: | Mackay Jane M., Lamb Charles W. |
This research examines the similarities and differences in the ways that novices and experts with referent experience and task domain knowledge used spreadsheet software to make decisions. Results in a laboratory setting suggest that software training needs differ for novices and experts, depending upon their levels of expertise in the task domain knowledge and the referent experience areas.