Using component technology to develop a simulation library for business process modelling

Using component technology to develop a simulation library for business process modelling

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Article ID: iaor20084178
Country: Netherlands
Volume: 172
Issue: 1
Start Page Number: 163
End Page Number: 178
Publication Date: Jul 2006
Journal: European Journal of Operational Research
Authors: ,
Keywords: Business process modelling
Abstract:

Though much of the hype about business process change and re-engineering has, thankfully, died away it remains true that many organizations wish to improve their business processes. To meet this need, Business Process Simulation has been promoted, often by consultants and software companies, the latter with their proprietary software. Most of the software tools are very easy-to-use, but lack flexibility beyond pre-defined constructs. BPSim++ is a re-usable library of modelling components for simulating business processes, implemented in C++ using the Visual Component Library of Borland C++ Builder. It combines the ease-of-use of a graphical user interface with the flexibility of a component framework. To illustrate and assess the library, a case study of a call handling process is described and the strengths and limitations of the approach are discussed. The paper concludes that component technology as used in BPSim++ can be profitably employed to address both ease-of-use and flexibility.

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