Data envelopment analysis – DEA and fuzzy sets to assess the performance of academic departments: a case study at Federal University of Santa Catarina – UFSC

This paper addresses the issue of performance evaluation – productivity and quality – of academic departments at a University. A DEA model was used to simulate a process of cross-evaluation between departments. The results of DEA in the dimensions of teaching, research, service and quality were modeled as fuzzy numbers and then aggregated through a weighted ordered aggregator. A single index of performance for each department was generated. The proposal is to identify departments with low performance in one or more dimensions that should receive additional evaluation from an external auditing committee. A by-product of the model is to enlarge the possibility of working with more variables than a conventional DEA model. The model applied to a set of fifty-eight departments of a Brazilian University showed fifteen with low performance. Zero correlation between department teaching, research and service were observed. Weak correlation was detected between research productivity and quality. Weak scale effects were detected.