An interpretive approach to evaluating information systems: A content, context, process framework

An evaluation framework is proposed reflecting the content, context, process perspective developed from existing IS literature. Evaluation is guided by addressing the questions: why is the evaluation is being done? What is being evaluated? Who affects the evaluation? When is the evaluation taking place? And how is the evaluation to be carried out? The framework reflects the identified need for more holistic processes for evaluating information systems and explains the role of interpretive methodologies in identifying the complex interplay of issues. The framework reflects the social, political and cultural factors that influence the economic benefits and emphasises the need for an integrated approach to evaluation.