Article ID: | iaor19911991 |
Country: | United States |
Volume: | 31 |
Start Page Number: | 65 |
End Page Number: | 70 |
Publication Date: | Sep 1990 |
Journal: | Production and Inventory Management Journal |
Authors: | Nelson Paul A., Jambekar Anil B. |
Keywords: | production: JIT |
The implementation of vendor certification programs can expose lack of agreement within firms on quality criteria, the relative importance of quality, and responsibility for administration of the program. A framework developed to understand the evolution of relationships between a firm and its vendors can help a firm develop a road map to follow for managing vendor total quality assurance. It can also provide insights for correctly diagnosing problems in vendor relations and for minimizing adverse consequences.