Review of long-term warranty policies

Review of long-term warranty policies

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Article ID: iaor20073217
Country: Singapore
Volume: 23
Issue: 4
Start Page Number: 453
End Page Number: 472
Publication Date: Dec 2006
Journal: Asia-Pacific Journal of Operational Research
Authors: ,
Keywords: warranty
Abstract:

A large number of products are now being sold with long-term warranty policies. This is mainly due to fierce competition in the market and customer demand. Offering long-term warranty results in additional complexities in estimating costs associated with warranty servicing due to the uncertainties associated with usage, preventive maintenance and warranty servicing strategies. This paper reviews various long-term warranty policies and mathematical models for estimation of warranty servicing costs.

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