Article ID: | iaor20073217 |
Country: | Singapore |
Volume: | 23 |
Issue: | 4 |
Start Page Number: | 453 |
End Page Number: | 472 |
Publication Date: | Dec 2006 |
Journal: | Asia-Pacific Journal of Operational Research |
Authors: | Rahman Anisur, Chattopadhyay Gopinath |
Keywords: | warranty |
A large number of products are now being sold with long-term warranty policies. This is mainly due to fierce competition in the market and customer demand. Offering long-term warranty results in additional complexities in estimating costs associated with warranty servicing due to the uncertainties associated with usage, preventive maintenance and warranty servicing strategies. This paper reviews various long-term warranty policies and mathematical models for estimation of warranty servicing costs.