Supporting data quality management in decision-making

In the complex decision-environments that characterize e-business settings, it is important to permit decision-makers to proactively manage data quality. In this paper we propose a decision-support framework that permits decision-makers to gauge quality both in an objective (context-independent) and in a context-dependent manner. The framework is based on the information product approach and uses the Information Product Map (IPMAP). We illustrate its application in evaluating data quality using completeness – a data quality dimension that is acknowledged as important. A decision-support tool (IPView) for managing data quality that incorporates the proposed framework is also described.