| Article ID: | iaor20071781 |
| Country: | Netherlands |
| Volume: | 104 |
| Issue: | 2 |
| Start Page Number: | 296 |
| End Page Number: | 307 |
| Publication Date: | Jan 2006 |
| Journal: | International Journal of Production Economics |
| Authors: | Corsten Hans, Gssinger Ralf |
| Keywords: | production |
Output flexibility enables the service provider to cope with both uncertainties in demand and the external production factor. This paper aims at formulating a calculus for the design of output flexibility based on production theory. The interpretation of services as specific problem solutions serves as a basis for a feature-oriented modelling of service production.