Information technology in Nigerian banks: the limits of expectations

In the last ten years, banks in developed countries have been investing more and more in information technology (IT) as a means to reduce costs and improve operational efficiency. An investigation of the application of IT in Nigerian banks was carried out in order to determine the expectations and success of IT implementations in the sector. The data were generated from a survey of randomly selected branches of 56 banks in Lagos, the commercial capital of Nigeria. Almost all the banks had an IT policy, the main thrusts of which were to achieve full application of IT, to be able to meet organisational goals, to secure competitive advantage, and to be up to date. Only 54.6% of them actually achieved some measure of successful implementations. The expected benefits of investment in IT were realised in only a relatively small number of banks. The consequence was that fewer than 40% of the banks were poised to maximise the benefits of IT through major investments, especially in the areas of online access and transactions, electronic commerce, and electronic publishing. It is estimated that at least 60% of the branches of these banks are spending less than $150,000 annually on IT. An upsurge of investment is, however, expected, first by the banks that style themselves as progressive and have already made some success in IT implementations, and later by the other banks.