Measuring knowledge management system success: A respecification of the DeLone and McLean's model

Measuring knowledge management system success: A respecification of the DeLone and McLean's model

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Article ID: iaor20071106
Country: Netherlands
Volume: 43
Issue: 6
Start Page Number: 728
End Page Number: 739
Publication Date: Sep 2006
Journal: Information and Management
Authors: ,
Abstract:

We proposed and empirically assessed a KMS success model. This was derived through an analysis of current practice of knowledge management and review of IS success literature. Five variables (system quality, knowledge or information quality, perceived KMS benefits, user satisfaction, and system use) were used as dependent variables in evaluating KMS success, and their interrelationships were suggested and empirically tested. The results provide an expanded understanding of the factors that measure KMS success and implications of this work are discussed.

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