Benefits of IT-based decision-making in developing countries

Despite the irritatingly slow progress of economic and social development in the world's least developed countries (LDCs), a gentle but nevertheless dramatic change has begun to dawn in their institutional decision-making: the increasing use of IT-based decision support systems. This paper, based on a study in one of the poorest African countries, demonstrates that decision support systems (DSS), which are increasingly though still insufficiently used, have already generated some benefits for the utilising organisations. If such systems would be integrated with group support systems (GSS), additional benefits can be expected.