A framework for group decision support systems: An application in the evaluation of information technology for logistics firms

The objective of this research is to propose a framework to enable decision-makers to achieve an overall consensus by using a group decision support system in the evaluation of information technology. The framework consists of a series of steps beginning with individual rankings of criteria by applying the analytic network process (ANP), through to a consensus ranking by utilising Delphi and Maximise Agreement Heuristic (MAH) methods. The contribution of this research lies in the methodology for integrating ANP, Delphi and MAH in order to perform quantitative and qualitative analysis in-depth to achieve the overall consensus ranking in association with a programme developed by the authors. The model assessment and its limitations using five logistics firms in Thailand are also presented.