Sources of software and levels of satisfaction for small business computer applications

The objective of this research is to investigate how small businesses are coping with the process of computerizing their business operations. Results of a sample survey indicate that sources of software vary with the nature of a business and types of application required. Although off-the-shelf packaged software is the most popular, other sources such as custom programmed and self-developed software remain prominent. The survey also shows that small businesses are generally satisfied with off-the-shelf packaged software, despite an apparent lack of vendor support services and training facilities.