Organizational learning curve in software installation: An empirical investigation

Organizational learning curve in software installation: An empirical investigation

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Article ID: iaor19911443
Country: Netherlands
Volume: 19
Issue: 1
Start Page Number: 53
End Page Number: 59
Publication Date: Aug 1990
Journal: Information and Management
Authors: ,
Keywords: learning
Abstract:

Findings of an empirical investigation conducted to determine the presence of an organizational learning curve in the implementation of software packages for business applications are presented in this paper. Time spent by teams on the implementation of forty software packages on various mainframe, mini, and turnkey systems over a period of six years is analyzed. There is an organizational learning curve in the process of software implementation, and its magnitude varies from 6 to 36 percent. Higher rates of learning were observed for packages implemented on mainframes than those on mini-computers and turnkey systems. The paper suggests that these findings can be utilized for measuring and improving organizational productivity in the areas of software development and implementation and cost-benefit analysis of large systems projects.

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