Application of Electre III and DEA methods in the BPR of a bank branch network

Operational research methodologies are a powerful tool assisting managers in their effort to critically review business data and decide on future business actions. This paper presents the application of Electre multi-criteria methodology and Data Envelopment Analysis as part of a small commercial bank's ongoing effort to reengineer its branch network. We focus on two particular problems: first, categorization of the branches so as to apply adequate equivalent organizational schemas and second the assessment of relative efficiency of human resources.