| Article ID: | iaor2006641 |
| Country: | China |
| Volume: | 25 |
| Issue: | 3 |
| Start Page Number: | 105 |
| End Page Number: | 108 |
| Publication Date: | Sep 2004 |
| Journal: | Journal of Zhengzhou University (Engineering Science) |
| Authors: | Zhang Yanliang, Zhang Linna, Zhao Fengxia |
| Keywords: | decision theory: multiple criteria |
We put forward a model of quality function deployment (QFD). QFD uses a systematic approach to create quality design by deploying the voice of customers at each phase of product planning, design, manufacturing and marketing. The model uses the input and output information in almost part of the House of Quality and judges product validity, which aims at helping the product development team make decisions effectively to maximize customer satisfaction with limited resources. A case shows that this model is reasonable and effective.