| Article ID: | iaor20053355 |
| Country: | France |
| Volume: | 36 |
| Issue: | 4 |
| Start Page Number: | 299 |
| End Page Number: | 310 |
| Publication Date: | Oct 2002 |
| Journal: | RAIRO Operations Research |
| Authors: | Djellab Natalia V. |
| Keywords: | M/G/1 queues |
Retrial queueing systems are characterized by the requirement that customers finding the service area busy must join the retrial group and reapply for service at random intervals. This paper deals with the M/G/1 retrial queue subjected to breakdowns. We use its stochastic decomposition property to approximate the model performance in the case of general retrial times.