| Article ID: | iaor20043452 |
| Country: | China |
| Volume: | 12 |
| Issue: | 3 |
| Start Page Number: | 63 |
| End Page Number: | 66 |
| Publication Date: | Jun 2003 |
| Journal: | Operations Research and Management Science |
| Authors: | Zhou Junxing |
This paper is concerned with the customers' present and future transaction in the store such as purchasing, returning. A prediction of the sale process with Q-matrix, then ranking the order of the customers according to the probabilities helps us make right decisions to encourage customers to purchase more and return less in order to gain more profits.