| Article ID: | iaor20043379 |
| Country: | Netherlands |
| Volume: | 32 |
| Issue: | 3 |
| Start Page Number: | 273 |
| End Page Number: | 282 |
| Publication Date: | May 2004 |
| Journal: | Operations Research Letters |
| Authors: | Heijden Matthieu van der, Harten Aart van, Sleptchenko Andrei |
| Keywords: | markov processes |
We discuss the approximation of performance measures in multi-class