 
                                                                                | Article ID: | iaor20043373 | 
| Country: | Netherlands | 
| Volume: | 31 | 
| Issue: | 6 | 
| Start Page Number: | 451 | 
| End Page Number: | 458 | 
| Publication Date: | Nov 2003 | 
| Journal: | Operations Research Letters | 
| Authors: | Perry David, Stadje Wolfgang | 
| Keywords: | G/M/1 queues, M/G/1 queues | 
We consider a