Personnel allocation among bank branches using a two-stage multi-criterial approach

Personnel allocation among bank branches using a two-stage multi-criterial approach

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Article ID: iaor20042687
Country: Netherlands
Volume: 148
Issue: 1
Start Page Number: 116
End Page Number: 125
Publication Date: Jul 2003
Journal: European Journal of Operational Research
Authors: , ,
Keywords: programming: multiple criteria
Abstract:

This paper presents a normative two-stage approach for personnel allocation among branches of a large-scale commercial bank. It invokes and generalizes upon a decision rule named “Condorcet practical rule” first introduced by Marquis de Condorcet (1743–1794) and used by Geneva's parliament during two years around 1792. It lay dormant for more than two centuries. The approach presented is based on a multi-criteria ordinal ranking model, taking into account a threshold of insensitivity within branch performance evaluations. An underlying homogeneity assumption is relaxed by introducing the concept of homogeneous branch subsets, using a new clustering algorithm. These subjects are based on workload patterns within the branches. Lastly the method is applied to real-life data from the largest private commercial bank (Yapi Kredi Bank) in Turkey.

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