Confrontations in health service management: Insights from drama theory

Confrontations in health service management: Insights from drama theory

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Article ID: iaor20031954
Country: Netherlands
Volume: 142
Issue: 3
Start Page Number: 610
End Page Number: 624
Publication Date: Nov 2002
Journal: European Journal of Operational Research
Authors:
Keywords: drama theory
Abstract:

This paper illustrates the contribution that drama theory can make to the analysis and handling of collaboration and conflict in the arena of health management. ‘Joined up working’ is a contemporary imperative in the public sector, yet differences in positions between partner organisations can imperil a successful outcome. Confrontation analysis, a specific technique based on drama theory, enables the modelling of such situations and the exploration of ways of addressing the dilemmas that can stand in the way of a resolution of the conflicts of partnership working. A number of vignettes based on analyses conducted by participants in health service organisations are included to illustrate the approach.

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