Analysis, design, and control of queueing systems

As the reader will quickly discover, this article is a survey – from my personal perspective – of fifty years of research on the analysis, design, and control of queues. My choice of topics is far from exhaustive; I have focused on those research achievements that I believe have been the most significant in their contributions to queueing theory and to its application. They are the achievements that I have admired and appreciated the most over the course of my career. Another author would undoubtedly have made different choices.