Optimal hysteretic control for the BMAP/G/1 system with single and group service modes

In this paper, we consider a single server queueing model with an infinite buffer in which customers arrive according to a batch Markovian arrival process (BMAP). The services are offered in two modes. In mode 1, the customers are served one at a time and in mode 2 customers are served in groups of varying sizes. Various costs for holding, service and switching are imposed. For a given hysteretic strategy, we derive an expression for the cost function from which an optimal hysteretic control can be obtained. Illustrative numerical examples are presented.