| Article ID: | iaor20031358 |
| Country: | China |
| Volume: | 20 |
| Issue: | 4 |
| Start Page Number: | 76 |
| End Page Number: | 78 |
| Publication Date: | Dec 2001 |
| Journal: | Journal of Shandong University of Science and Technology |
| Authors: | Li Guan |
| Keywords: | statistics: data envelopment analysis, fuzzy sets |
Customer satisfaction is evaluated by combining fuzzy theory with data envelopment analysis. The customers need only to calculate their own fuzzy conclusions. The weight of every decision-making unit is calculated with these data.