Measuring the efficiency of maintenance units in the Israeli Air Force

This paper presents an application of DEA methodology to maintenance units in the Israeli Air Force. Some aspects of using the technique for measuring efficiency within a complex public organization are demonstrated and discussed. Emphasis is put on the choice of factors to enter the analysis and on assigning numerical values to qualitative factors. Relative efficiency ratings, using different reference sets, are used to construct a hierarchical efficiency monitoring system, by which performance of various levels of the organization is evaluated.