| Article ID: | iaor20031255 |
| Country: | United States |
| Volume: | 32 |
| Issue: | 2 |
| Start Page Number: | 52 |
| End Page Number: | 55 |
| Publication Date: | Mar 2002 |
| Journal: | Interfaces |
| Authors: | Fraiman Nelson M. |
The outreach programs of the Deming Center at Columbia Business School take much more time and effort than originally anticipated, and patience and persistence are key ingredients for success.