Human centered processes and decision support systems

Human centered processes and decision support systems

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Article ID: iaor20022926
Country: Netherlands
Volume: 136
Issue: 2
Start Page Number: 233
End Page Number: 252
Publication Date: Jan 2002
Journal: European Journal of Operational Research
Authors: , ,
Abstract:

This paper emphasizes the role of human factors in Decision Support Systems and related assisting tools that can be used in the Operational Research field. It links both historical information and real life realizations concerning the human centered processes. The historical points mentioned in the paper give only partial emphasis, according to the feeling of the authors. The aim, here, is essentially to review some tools (e.g., utility theory, cognitive modeling, etc.) that are or might be used to tackle new problems in the context of anthropocentered systems, especially when considering the recent evolution of Information Systems towards distributed ones. Several real-life problems (mostly in an industrial setting) are reviewed. They all concern applications on which the authors have worked (or are working) together.

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