Article ID: | iaor20022023 |
Country: | Netherlands |
Volume: | 135 |
Issue: | 3 |
Start Page Number: | 569 |
End Page Number: | 581 |
Publication Date: | Dec 2001 |
Journal: | European Journal of Operational Research |
Authors: | Neuts M.F., Artalejo J.R., Gmez-Corral A. |
Keywords: | retrial queues |
We consider multiserver retrial queues in which the time between two successive repeated attempts is independent of the number of customers applying for service. We study a Markovian model where each arriving customer finding any free server either enters service or leaves the service area and joins a pool of unsatisfied customers called ‘orbit’. This system is analyzed as a quasi-birth-and-death process and its main performance characteristics are efficiently computed.