Using simulation to increase efficiency in an army recruitment office

The Israeli army used queuing analysis, simulation, and decision-support modeling to redesign its recruitment procedures. The analysis and simulation helped it to achieve significant savings and improvements in quality of service. Simulation was the key technique used to evaluate the various possible strategies, and it helped management to visualize their potential benefits. The application of these methods in the service sector, which deals with people rather than assembled parts, was the main challenge in this project.