Heavy traffic analysis of M/G/1 type queueing systems with Markov-modulated arrivals

M/G/1 type queueing systems whose arrival rate is a function of an independent continuous time Markov chain are considered. We suggest a simple analytical approach which allows rigorous mathematical analysis of the stationary characteristics under heavy traffic. Their asymptotic behaviour is described in terms of characteristics of the modulating process (defined as a solution of a set of linear algebraic equations). The analysis is based on certain ‘semi-explicit’ formulas for the performance characteristics.