An M/M/c queue with impatient customers

An M/M/c queue with impatient customers

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Article ID: iaor2002980
Country: Spain
Volume: 7
Issue: 2
Start Page Number: 213
End Page Number: 220
Publication Date: Jul 1999
Journal: TOP
Authors: ,
Keywords: M/M/c queues
Abstract:

This paper consider the M/M/c queue in which a customer leaves when its service has not begun within a fixed interval after its arrival. The loss probability can be expressed in a simple formula involving the waiting time probabilities in the standard M/M/c queue. The purpose of this paper is to give a probabilistic derivation of this formula and to outline a possible use of this general formula in the M/M/c retrial queue with impatient customers.

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