Article ID: | iaor20013836 |
Country: | Netherlands |
Volume: | 129 |
Issue: | 3 |
Start Page Number: | 683 |
End Page Number: | 688 |
Publication Date: | Mar 2001 |
Journal: | European Journal of Operational Research |
Authors: | Lee Hong Tau |
Keywords: | fuzzy sets |
Process capacity indices (PCIs) were developed and have been successfully used by companies to compete in and dominate the high-profit markets by improving the quality and the productivity since the past two decades. There is an essential assumption, in the conventional application, wherein the output process measurements are precise and distributed as normal random variables. Since the assumption of normal distribution is untenable, errors can occur if the