Explusion and scheduling control for multiclass queues with heterogeneous servers

We consider an M/M/2 system with nonidentical servers and multiple classes of customers. Each customer class has its own reward rate and holding cost. We may assign priorities so that high priority customers may preempt lower priority customers on the servers. We give two models for which the optimal admission and scheduling policy for maximizing expected discounted profit is determined by a threshold structure on the number of customers of each type in the system. Surprisingly, the optimal thresholds do not depend on the specific numerical values of the reward rates and holding costs, making them relatively easy to determine in practice. Our results also hold when there is a finite buffer and when customers have independent random deadlines for service completion.