| Article ID: | iaor20012293 |
| Country: | United States |
| Volume: | 27 |
| Issue: | 1 |
| Start Page Number: | 23 |
| End Page Number: | 56 |
| Publication Date: | Dec 1996 |
| Journal: | Decision Sciences |
| Authors: | Waller M.A., Golhar D.Y., Ahire S.L. |
| Keywords: | total quality management |
The contemporary quality management (QM) literature prescribes various quality improvement strategies. However, it lacks scientifically developed and tested constructs that represent an integrative QM philosophy. Moreover, an impact of the prescibed QM strategies on a firm's product quality has not been analyzed. Through a detailed analysis of the literature, this research identifies 12 constructs of integrated QM strategies. Using a survey of 371 manufacturing firms, the constructs are then empiricallly tested and validated. LISREL 7 is used for this purpose. Finally, a framework to examine the effects of integrated QM strategies on a firm's product quality is suggested. Comparisons between this and two other comprehensive scales of TQM are made.