Article ID: | iaor20012234 |
Country: | United States |
Volume: | 30 |
Issue: | 4 |
Start Page Number: | 32 |
End Page Number: | 45 |
Publication Date: | Jul 2000 |
Journal: | Interfaces |
Authors: | Hahn Chan K., Duplaga Edward A., Hartley Janet L. |
Keywords: | scheduling, planning |
One of the challenges of supply-chain management is developing ways to effectively integrate activities across organizations on the supply chain. Hyundai Motor Company developed mechanisms to coordinate production planning and scheduling activities among supply-chain members. Hyundai Motor's production-and-sales-control (P/SC) department uses regularly scheduled cross-functional meetings and scheduling policies to coordinate supply-chain activities. When implementing this process, the P/SC department overcame structural, environmental, and behavioral problems. Although Hyundai management concedes that the process is not perfect, communication among supply-chain members has improved, and the P/SC group has successfully promoted mutual understanding and respect among functional areas. The primary benefit, ultimately, is improved customer satisfaction through better integration of functional activities.